Privacy Policy
PRIVACY POLICY
DogDex Cards Sole Trader | British Columbia, Canada Contact: support@dogdexcards.shop
1. Overview
DogDex Cards is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we keep it safe. By using our website and placing an order you agree to this policy.
2. Information We Collect
We collect the following information when you place an order or sign up to our newsletter:
- Your name and contact details including email address and shipping address
- Payment information processed securely through Shopify and third party payment providers
- Pet details you provide including photos, names, and personality information submitted through our order form
- Device and browsing information collected automatically through Shopify and analytics tools
3. How We Use Your Information
We use your information to:
- Process and fulfil your order
- Communicate with you about your order including updates and shipping notifications
- Send marketing emails if you have opted in via our newsletter
- Improve our products and website
We do not use your information for any other purpose without your explicit consent.
4. Pet Photos & Submissions
Photos and details you submit for your card are used solely for the purpose of designing your order. We will never share your pet's photos publicly without your explicit permission. If you tag us on social media or give us permission to share we may repost with credit.
5. Third Party Services
We use the following third party services to run our store:
- Shopify for ecommerce and payment processing
- Klaviyo for email marketing
- Instagram for social media
Each of these services has their own privacy policy. We recommend reviewing them if you have concerns.
6. Data Retention
We retain your order information for as long as necessary to fulfil your order and comply with legal obligations. You can request deletion of your personal data at any time by contacting us at support@dogdexcards.shop.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send
8. Cookies
Our website uses cookies to improve your browsing experience and for analytics purposes. You can disable cookies in your browser settings however this may affect how the website functions.
9. Contact
For any privacy related questions or requests please contact us at:
Last updated: April 2026